Here is an interesting story told to me recently:
Company XYZ was looking to expand and needed an infusion of money from investors. During the vetting process it was discovered that IT was not adequately being managed in a way that would allow the company to expand.
An outside IT consultant was called in to take a hard look, make recommendations and report directly back to the CEO. During the process it was discovered that several systems would crash twice a day everyday and this has been occurring for several years. It happened with such regularity that staff just lived with it and accepted it. It seems that the CIO and his staff like to build their equipment from scratch to save money. The CIO and IT staff would build their servers and PCs from the ground up instead of purchasing them from vendors. The CIO had no desire to change this process. “This is how I have always done it and this is how we will continue to do it!”
This was reported back to the CEO and the recommendation was that the CIO be replaced. A few days later and interim CIO was put in place and began the lengthy process of bringing this company’s systems up to a level that was acceptable.
This is not the first I have heard of such a story. CIOs need to change along with the business. CIOs who hold a company “hostage” and not helping the business should be shown the door – QUICKLY!!!