The last few weeks I have been rebuilding my department. I am a believer in hiring people who have core competencies but also general knowledge in other areas.
I divided my team into 3 functional areas:
- Support Operations. This includes helpdesk and site support. Both key areas for MIS success.
- Network Operations. Alls things networking. A stable foundation is key to building and moving forward.
- Server Operations. In a diverse environment care must be provided to have stable server infrastructure.
These 3 areas will together make up my MIS department. To be successful each area needs to focus on improving and resolving operational issues and planning strategically for long-term change.