About Arun Manansingh

A senior IT executive with over 20 years of experience in financial services and international banking. Now an avid gardener, golfer, blogger and Twitterer. Trying to communicate and network to the world via my blog.

Goals Goals and Performance Reviews

Leadership and TeamworkIt is that time of year when we begin to review staff and prepare for year end.

  1. Corporate Goals: Are they meeting the mission of the organization?
  2. Departmental Goals: Are we meeting the goals of the IT departments- KPIs, uptimes, service?
  3. Functional Goals 2016: Areas of individual responsibility. For example – is my helpdesk manager meeting time to resolution or my server manager meeting server uptime? All of which are quantifiable via various metrics.
  4. Personal Goals: This area is general development and fall into the following areas:


  1. Communicates openly & confidently
  2. Influences and convinces others in a way that results in acceptance and agreement
  3. Shapes Conversations to ensure focus & understanding
  4. Speaks frankly, debates at the table, not afterwards
  5. Engages in Constructive Confrontation
  6. Is a supportive listener
  7. Provides clear directions to give desired results

Team Work

  1. Works to coordinate efforts/resources within and across teams to deliver on goals
  2. Recognizes the importance of teamwork to achieve objectives
  3. Brings in ideas, information, suggestions and expertise from others outside the immediate team
  4. Proactively supports colleagues and collaborates with the, to help achieve targets
  5. Involves the right people (colleagues, vendors, subcontractors, etc.) to ensure the best decisions are made in a timely manner.
  6. Goes out of the way to support other efforts when they notice a gap.


  1. Carries out systematic and rational analysis to identify the root cause of problems.
  2. Provides feedback, input and support to the other parts of the organization for overall organizational improvement
  3. Seeks continuous improvement by considering solutions that make novel use of existing ideas, approaches technologies or products.
  4. Is able to effectively enlist others in accomplishing a common goal because they want to not because they were told.

Performance Review

  1. Actively participates in midyear and annual performance reviews with supervisor in a timely manner
  2. Ensure development plans are completed as required
  3. Identify development needs and take advantage of the training made available
  4. Identify processes that could be improved or implemented and head up its development and deployment
  5. Actively participate in mentoring of peers outside of core work group

20 Influential Chief Information Officers

20 Influential Chief Information Officers from Michael Krigsman

As the Chief Information Officer role become increasingly prominent, it is important to recognize CIOs who actively stake a claim as innovators and communicators.

At CXOTALK, we bring together leaders who embody the qualities of leadership, innovation, and positive disruption.

To develop this list of 20 Influential Chief Information Officers, we relied on Little Bird, a marketing platform that uses social network analysis to identify top influencers among their peers. At the time of selection, every person in this group was active as CIO for a respected organization.




A CIO’s Christmas List

cropped-aciosvoice.jpg2015 has been another great year. I have tried to be really good by being the best CIO I can. So Santa, this year I would like the following:

  • IT Value Proposition to the Business
  • IT Cost Reduction
  • Tickets to the opening of Star Wars The Force Awakens. My local multiplex has already been sold out and it is only December 15.
  • A drone. Every CIO should have one.
  • How to explain digital transformation to the business?
  • Knowing how data impacts strategies?
  • How to approach new and agile technology choices?
  • A golf game to go with my new custom golf clubs. Beter yet, to just be able to play more than 6 rounds a season.
  • A new Tesla Model S

P.S. I left plenty of cookies and milk for you at our DR site. Please help yourself and turn off the lights when you leave.

Thanks Santa and Merry Christmas.

ReBoot – The Joys of Road Trips

CaptureSo my son is now 2 1/2 going on “getting too old”. He is quite the little traveler having flown to India, Canada, Dubai and numerous car trips.

These days, my son has a variety of gadgets to occupy a 6 hour road trip or a 12 hour plane flight. So it has not been as traumatizing as I remember when I was on trips with my family.

On a recent short haul trip we decided to teach my son how to get a trucker to blow his horn. One of the few smile inducing actions you can receive from a total stranger while travelling at 65 mile per hour.

While buckled in his car seat and barely his head peeking out of the window he learned, quite efficiently, the fist pump. To his joy (and his parents) he was able to get about 4 out of 4 trucks to blow their horns.

The joys of childhood and fatherhood.


Getting Back to Basics

Leadership and TeamworkAs a CIO, I rarely if ever do basic technology troubleshooting. Not because I don’t want too, but my staff usually discourages me from touching things these days. 

Yesterday was an unusually slow day for me. So I decided to catch up on some personal housekeeping and organizing. So I decided to move my computer and to relocate to a new jack which was not lit.

Since it was a slow day and my techs were busy, I took it upon myself to patch my own jack. Something I haven’t done in a very long time. I saw it as an opportunity to get back to my roots.

In the data center I discovered a nest of cables and miss labels. Poor cable management to say the least. I wasn’t happy but after 2 hours I was able to trace my cable and patch to the new jack.

Afterwards, I had a short conversation with my network manager about this situation.

Needless to say, I should have been more attentive to such details instead of relying on staff.

In the future, I’ll be making more unannounced visits to the datacenter and maybe elsewhere.

A CIO’s Christmas List

aciosvoice.jpg2014 has been a great year. Things are looking better. Hopefully the momentum will carry into 2015.

I have tried to be really good by being the best CIO I can. So Santa, this year, I would like the following:

  • Apple iPhone 6 plus. I have decided bigger is better but I haven’t figured out how to carry it.
  • A development team that can hit the ground running and fix code quickly.
  • An approved IT budget where I don’t have to make drastic cuts and figure out how to do more with so much less.
  • A migration plan to get legacy applications into the cloud.
  • Not to be hacked by foreign governments.
  • One of those toy helicopters. I think your elves are messing with us. I have yet to fly one of those straight and have it last longer than 3 days without breaking it.
  • A new set of golf clubs. It won’t help my game in the least but I will look cool on the greens.

Thanks Santa and Merry Christmas.

P.S. I left cookies and milk for you in our virtual environment. Please help yourself and ask your reindeer to pick up after themselves in the datacenter.


Leadership and TeamworkA basic requirement for entry into senior roles within the Federal Government you must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability. The information below was taken from the USAJobs.gov website. Every leader, whether or not they are looking for a job in government should be able to answer these questions. It should also be used to rate a CIOs performance.

ECQ #1 – LEADING CHANGE:  This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

Leadership Competencies:

1. Creativity and Innovation.  Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/processes.

2. External Awareness.  Understands and keeps up-to-date on local, national, and international policies and trends that affect the organization and shape stakeholders’ views; is aware of the organization’s impact on the external environment.

3. Flexibility.  Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.

4. Resilience.  Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.

5. Strategic Thinking.  Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.

6. Vision.  Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change. Influences others to translate vision into action.

ECQ #2 – LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization’s vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

Leadership Competencies:

1. Conflict Management.  Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.

2. Leveraging Diversity.  Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.

3. Developing Others.  Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.

4. Team Building.  Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.

ECQ #3 – RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

Leadership Competencies:

1. Accountability.  Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

2. Customer Service.  Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

3. Decisiveness.  Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.

4. Entrepreneurship.  Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.

5. Problem Solving.  Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

6. Technical Credibility.  Understands/appropriately applies principles, procedures, requirements, regulations and policies related to specialized expertise.

ECQ #4 – BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically.

Leadership Competencies:

1. Financial Management.  Understands the organization’s financial processes. Prepares, justifies, and administers the program budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.

2. Human Capital Management.  Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.

3. Technology Management.  Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

ECQ #5 – BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Leadership Competencies:

1. Partnering.  Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

2. Political Savvy.  Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.

3. Influencing/Negotiating.  Persuades others; builds consensus through give and take; gains cooperation from others to obtain inform