Ahh New York… There is no other city like it in the world.
I have been to cities all over the world but I consider New York home. There is an electricity that resonates from it and an excitement when you are in it.
I am a born and bred New Yorker. Born in Brooklyn, grew up in the burbs, worked in the city my entire professional career. There is more to being a New York CIO then knowing the best pizza joints or being able to curse like it is my first language.
Being a New York CIO means having to hustle every day. New York CIOs are always on the go. Rushing from meeting to meeting; doing things at 100mph. There is no slow pace for us. We operate at light speed. We talk fast, think fast, work fast. Anything less and we are left behind. We are product of the environment we work in and live it. A city that is always on – 24×7. Going from uptown to downtown in a blink of an eye.
We are the CIOs that have survived blackouts, blizzards, protests, strikes of varying sorts and 9/11. We tend to walk around with a little more gusto than those who have not experienced such events and can brag how we got through it. We wrote the book on disaster planning .
It is true, if you can make it here you really can make it anywhere….
Is there a rule of thumb for the number of IT staff to the number of end users? No.
No two companies are the same. If that were the case there would be a hard and fast rule we all would follow. So comparing the ratios of man to machine will not determine the correct ratio. IT staffing ratios might come into play in larger companies. Efficiencies of scale coupled with segregation of job responsibilities allow larger companies to trend those ratios to some pretty high numbers. But even in these cases I would be cautious.
Take a step back and ask the following questions:
How many systems do you need to manage?
How many customized systems do you need to manage?
Is your business complex?
What is the geographic structure of your business and locations?
Do you have a standard operating environment in place?
What is the level of your infrastructure (laptops/ pcs/ servers/ printers/ backuptools, connectivity ) etc?
What is management’s approach, how much support do they want and in what time frame?
How many help desk calls are you receiving?
Are the help desk calls emergencies, regular maintenance, user errors?
Are help desk calls occurring 24×7?
Is there adequate backup to the handle workload when staff are sick, on vacation, etc?
Your answers above will determine the adequate number of IT staff to support your business environment.